Shipping policy
Shipping Locations
Business Address: 2707 Encinal Ave, Alameda, CA 94501 United States
Support Hours: Monday – Friday 09:00 AM – 5:00 PM (GMT-05:00) EST time (excluding holidays)
How long is the delivery time?
- Shipping Details:
- Total delivery time consists of processing time and shipping time.
- We provide tracking numbers for all orders once shipped.
- Processing Time: Orders are usually processed and shipped within 1–2 business days.
- Order Cut Off Time: Orders placed after 5:00 PM (GMT-05:00) will be processed on the next business day.
- Shipping Time:
- United States: 3–5 business days.
- Worldwide: 10–12 business days.
Shipping Costs
$4.95 for shipping within the United States.
$12.95 for international shipping.
About late delivery:
Orders are almost always shipped on time. Unexpectedly, your order may be delayed for the following reasons:
• Mistaken address
• Missing number of apartments, buildings, floors or units
• Extreme weather conditions
• International customs clearance
If you notice that your order has been delivered later than expected, you can contact us by email: [email protected]. We will solve it within 1 – 3 business days.
Tracking Information
Once your order ships, you’ll receive an email with a tracking number and link. You can also track your shipment on our Order Tracking page.
Customs & Duties (International Orders)
International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges will be covered by us and are already included in the total price paid by the customer. Customers will not be required to pay any additional fees upon delivery.
Contact Us
Questions about shipping? We’re here to help:
Email: [email protected]